Analyzing Customer Call Transcripts to Identify Trends

I’m working on a project to analyze a large volume of customer call transcripts and automatically surface patterns and insights. My goal is to move away from manual review and instead use Storytell to detect recurring issues, feature requests, and emerging opportunities across our client base.

To do this effectively, I need a way to ingest transcripts at scale and automatically summarize key trends. The output should help us quickly identify what matters most to our users without manually combing through every call.