Feedback - Chief

Something not working right?

This board is to tell us what went wrong so we can investigate and fix it.

You can also:

Email support@chief.bot to report a bug privately
Request or upvote Signal Capture sources: How Chief pulls in live context — meetings, voice, documents, and integrations — so nothing important falls through the cracks
Request or upvote Intelligence Engine capabilities: How Chief processes captured signal to surface strategic insights, real-time suggestions, and prioritized actions you can act on immediately
Request or upvote Execution & Delivery tools: Where Chief routes its outputs and how actions get pushed to the right people, tools, and workflows across your stack
Request or upvote General Chief features: Anything else you'd like Chief to do that helps you move faster, decide better, and stay ahead of what matters

In Progress

Bug: Prompt bar overlapping chats

I have this problem

6 months ago

Long file upload time

I experienced an 8-minute wait for a standard PDF file to process and become ready. This long upload time is disruptive and makes the "knowledge change" process inefficient. Faster processing is crucial for a smooth user experience, especially when dealing with multiple documents.

1 year ago

Results got stuck

I uploaded a file and asked a question. It said that the file is still processing and will return an answers once it’s done — got stuck and didn't have a follow up reply anymore. https://share.zight.com/NQuXexkE

1 year ago

Completed

Label panel does not show tagged files after tagging

I tagged a file in my Library by creating a new label directly from the file panel. After the label was created and applied, I clicked on that label to view its contents. The label panel opened but showed no files — even though I had just tagged a file with that label in the same session. The file appeared correctly tagged when viewed from the file panel, but the label panel did not reflect it. Steps to reproduce: Open the Library and locate a file Tag the file by creating a new label Click the newly created label to open the label panel The label panel displays zero files

5 months ago

Rejected

Thread broken / not loading

I’ve had instances of Storytell chat threads not loading. They usually show blank pages

10 months ago

Rejected

Factual error from Storytell's response

I had to correct Storytell on it’s info from web search

10 months ago

Completed

I can't sign in using my Google account

I’ve tried to sign in using my Google account but I just get redirected back to the login page after I sign in.

10 months ago

Completed

Error: The operation failed due to a timeout or error

I'm not actively uploading any files, but when I try to send a prompt, I repeatedly get "The operation failed due to a timeout or error." This has happened around 12 times today, significantly disrupting my workflow.

1 year ago

Not pulling answers from the uploaded file

I uploaded a PDF and asked a question directly related to its content, but the response didn’t reference anything from the file. It felt like the model ignored the upload completely. I tried rephrasing the question, but got the same result.

1 year ago

Storytell Hung Mid-Query and Didn’t Recover Until Retry

While using Storytell, the app became unresponsive after I submitted a query — it showed no progress and hung for several minutes. I clicked "Stop," but nothing happened. Eventually, I re-entered the same question, and it worked fine the second time.

1 year ago

Rejected

Previous Storytell output is better than the new fully agentic version

The previous version of Storytell’s output was on point. This output is very general and won't really answer my question.

1 year ago

Unexpected Logout During File Processing

I am experiencing an issue where I was unexpectedly logged out of Storytell while a PDF file was processing after upload. Although I was kicked out, when I logged back in, the application retained my previous state.

1 year ago

Bulk delete still showing after deleting files

steps to reproduce: Select files in the assets panel bulk delete files approve deletion Bulk delete button still there

1 year ago

Keyboard shortcut for New Chat not working

I tried clicking on command + k but a new chat did not start

1 year ago

Rejected

Scope selection panel not fully visible when I have lots of files

This makes it hard to select which to add to scope and I can’t see the search bar

1 year ago

Sending a prompt when files in scope are processing makes Storytell stuck in loading

Steps to reproduce Upload a file to Storytell Add files to scope send a prompt

1 year ago

Completed

Log In Auth Magic Link Emails Going to SPAM

Google Workspace corporate email. Used Magic Link to log in for first time vs Google SSO/OAuth option. Message(s) went to SPAM folder. Noticed the From: Name is a little “spammy” and might be some system default from the auth stack/tooling. There also could be further DKIM/SPF/DMARC configuration that would help prevent this. It’s a best practice to send this kind of messaging from its own email subdomain so you don’t muddy up your TLD’s reputation that can impact your corporate email out to partners/contacts.

1 year ago